Job Description

Job Description

Join a dynamic company offering a collaborative culture and opportunities for professional growth. Take on a pivotal role in ensuring seamless customer experiences while managing billing processes in a fast-paced environment.

Primary Services is actively recruiting for a Billing Associate to support a large, well-established client. This role is essential in managing customer inquiries, processing billing adjustments, and maintaining accurate records while ensuring compliance with company policies. The ideal candidate will combine strong customer service skills with administrative expertise and the ability to navigate multiple systems to deliver timely, accurate results.

Responsibilities:

• Review and analyze billing exceptions and make corrections in customer billing systems.
• Initiate and process service orders.
• Investigate tamper codes and resolve related issues.
• Address customer inquiries including bill adjustments, sales tax exemptions, rate changes, and follow-up items.
• Communicate findings and resolutions to internal and external stakeholders.
• Maintain accurate records, documentation, and filing.
• Support team activities, including coordinating tasks and providing guidance when needed.

Qualifications:

• Associate’s degree preferred or equivalent experience.
• Minimum of 2 years of customer service experience, preferably in call centers, billing, utilities, or legal/admin environments.
• Experience with billing systems such as SAP, Oracle, Banner CIS, or CRM platforms.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong problem-solving skills and ability to resolve escalations efficiently.
• Experience working in fast-paced, high-volume environments.
• Familiarity with administrative processes, data entry, and documentation requirements.
• Utility industry experience is a plus.

This position offers the chance to apply your billing and customer service expertise while contributing to a large organization’s operational excellence within a professional, growth-oriented culture.

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