Join our client in Austin, TX on a direct hire basis as a Client Manager, supporting large-scale customers with innovative technology services. This is an exciting opportunity for a customer-focused service management professional ready to drive implementation, onboarding, and lifecycle success for enterprise clients.
As the Client Manager, you will oversee onboarding, implementation, and ongoing lifecycle support for circular technology services across a diverse enterprise customer base. In this Client Manager position, you'll work closely with customers, internal stakeholders, and service partners to ensure seamless delivery, optimal cost performance, and exceptional service management. The Client Manager manages a portfolio of large clients and plays a crucial role in maximizing device value, customer satisfaction, and long-term loyalty.
Lead implementation and integration of technology services across all customer lifecycle phases. Oversee customer onboarding, service renewals, end of life processes, and redeployment. Ensure all service functionalities and processes are delivered as agreed with optimal cost efficiency. Partner with Customer Service and Shared Service Centers to ensure proper contract and process handoff. Build customer knowledge, capability, and effective usage of circular technology services through training and communication. Maintain regular customer engagement based on established service levels. Ensure delivery and availability of agreed customer reports. Monitor customer satisfaction, needs, and loyalty throughout the lifecycle. Identify and forward new opportunities and leads to the Sales team. Collaborate with Sales on customer relationship development and account growth. Work cross-functionally with internal stakeholders and partners to ensure service delivery expectations are met. Translate customer requirements into actionable feedback for products, services, and process improvement.
Experience managing B2B service delivery for large, complex customers. Understanding of IT, outsourcing services, and enterprise technology integrations. Experience working with international clients preferred. Education suited to the role, such as a Vocational Qualification in Business Information Technology or a Bachelor of Business Administration. Familiarity with IT environments including MDM, Intune, APIs, and DaaS models.
Robust health benefits, including comprehensive medical, dental, and vision coverage. Collaborative and global work environment, offering cross-functional and international partnership opportunities. Strong focus on professional growth, innovation, and empowering leaders at all levels. Mission-driven culture centered on sustainability, customer success, and operational excellence.
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