Job Description

Police Dispatcher

The City of Lenexa police department is currently accepting applications for Police Dispatchers to join our team! We are an agency with an excellent reputation that is identified as a nationwide leader in the law enforcement community. You will have access to state-of-the-art equipment and technological resources and can work with a community that is exceptionally supportive of the police department. We strongly believe in providing our employees with opportunities for both professional and personal development.

Key Responsibilities

• Call taking: Answers emergency and non-emergency voice, text to 911 and TDD (Telecommunications Device for the Deaf) calls. Communicates effectively with callers to determine the location and nature of incidents and the type of response required.
• Dispatching: Communicate effectively with field units using complex two-way radio systems maintaining strict radio discipline and compliance with FCC regulations, relays information to responders and other agencies. Monitors and manipulates street cameras as necessary to direct officers and to assist in maintaining officer safety.
• Computer skills: Operates a sophisticated Computer Aided Dispatch (CAD) system to record and monitor all activity. Enters data as it is received via telephone or police radio. Performs inquiries, entries and updates into multiple law enforcement related computer databases.
• Acts as liaison between citizens and police officers during a call for service and/or emergency incident to help ensure the safety of all involved.
• Must be able to work rotating shifts, weekends, holidays, and short notice overtime assignments.

Personal Attributes that would assist in becoming an effective police dispatcher include the following:

• Diffuse and respond effectively to situations involving intense pressures and/or unpredictable persons
• Handle difficult and stressful situations with professional composure
• Draw reasonable and logical conclusions from information which may be confusing, disjointed and/or incomplete
• Remember numerous details and to recall essential information quickly and accurately
• Demonstrate regular and reliable attendance
• Utilize strong interpersonal relationship skills and participate fully in a team oriented environment
• Interact with other employees and citizens in a courteous and respectful manner
• Project positive support of the Department and City organizations at all times

Minimum Qualifications

• Must possess a high school diploma or GED equivalent and at least 18 years of age.
• Must possess a valid driver's license with a good driving record.
• Must be a US citizen or able to legally work in the United States.
• Must be able to accurately type 40 words per minute.
• Must be able to work rotating shifts, weekends, holidays, and short notice overtime assignments.

Hiring process & general information

Qualified applicants must be able to pass a typing test and a standardized written/audio skills assessment, oral board interview, polygraph, an extensive background investigation, interview with the Police Chief, pre-employment drug screen, medical screening and psychological testing. Please refer to the list of Automatic Disqualifiers and the LPD website for additional information about the police department hiring process.

Hiring Range

Hiring range is $20.61 to $25.20 per hour dependent on qualifications and directly related experience. This is an hourly, non-exempt position. This position is also eligible to receive the following:

• $1,300 annual ~ $50.00 per pay period secondary language stipend for those who pass a City of Lenexa proctored oral speaking proficiency test.
• Shift differential Evening shift $.75 per hour and Night shift $1.00 per hour.
• Tuition reimbursement $3,500 annual; $25,000 total lifetime reimbursement.

The City offers a highly competitive compensation package including health, dental, life, short-term disability; state defined benefit pension plan KPERS, city matching defined contribution retirement plan, access to an on-site health center and much more.

To apply Complete an online application as the first step in our hiring process. Individuals who successfully complete this online application will be contacted by email with further instructions and next steps in the hiring process.

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